The New Normal:
Banking in the Post-pandemic Era
Register Now
24 July 2020 (Friday), 11:00am - 12:00nn (Hong Kong Time)  

HKIB CPD Hour : 1 hour (Not eligible for AAMLP and CAMLP)

Although the pandemic continues to pose significant challenges for banks, it has a silver lining as a catalyst for the banking industry to accelerate organisation-wide digital transformation.

To cope with the “new normal”, banks need to adopt new business and operation models and the new business architecture involves the reshaping of customer engagement, operation models and technology platforms with agility, resilient and regulatory compliance as top priorities. Through redesigning workflows and the use of emerging technologies, such as machine learning, AI and automation, work can be done faster, decisions can be made “smarter” and operation more scalable.

The radical transformation towards a cognitive enterprise not only allows the industry to realise the “Banking Everywhere” goal but also reinventing customer engagement, extending product offerings and generating new values. This transformation is also timely for the industry to get ready to capture new opportunities such as those brought by the Greater Bay Area.

This webinar will provide a holistic analysis of how banks should carry out an end-to-end transformation and adopting new business models to navigate the “next normal”.


Head of FinTech Innovations & Accelerator (Startup Xchange)
DBS Bank (Hong Kong) Limited

Medhy Souidi accelerates the automation of AI practices to maximize value from data-driven initiatives; and use of data to drive significant value by creating truly differentiated products, services and customer experiences.

Medhy Souidi is the Head of DBS’ FinTech Innovations & Accelerator (Startup Xchange) and co-creates framework that matches, defines and troubleshoots the problem statements of the bank and our startup partners . He excels in bridging for meaning connections between the bank and various startups locally and globally.

Medhy is the founder and producer of the social media series WhatTheFinTech, a series of short videos offering insights, news and views on FinTech and the latest trends. He also runs the weekly newsletter WhatTheFinTech that covers all the latest HK & Asia FinTech news, insights & intelligence impacting the financial sector.

Asian Private Banker recently awarded him as the “FinTech Changemaker of the Year” award in March 2020.

Likhit WAGLE
General Manager, Global Banking Industry

Action Guide for Radical Transformation to Envision the Different Normal
Why extreme digitisation is a must for financial services ? A new—and different—normal for financial services could compel banks to embrace continual reinvention of their business models and solutions. How should banks manage costs, transform operations, and use technologies to impact innovation and the digital delivery of services? Mr Wagle, General Manager of Global Banking Industry from IBM, will cover how financial institutions will need to explore and implement a new blueprint, one that propels operations, customer relationships, security, and compliance toward the different normal.

Who Should Attend?

C-Level Executives, Heads of Business, Technologists and Innovation Leads in Retails, Corporate and Private Banking. (Priority enrolment for HKIB Professional Members of relevant job scopes)

Registration is FREE, but subject to approval. Please register online or send an email to We will send you a personalised link to join the webinar should the registration is successful.

Enquiries:  Ms Trista LEE, Tel: (852) 3983 2305, email: